Front of House Supervisor Casual
- Be part of our local community arts scene
- Ad-hoc shifts based on events (Any time from 6am –11pm)
- Opportunity to earn extra money!
- $36.71 per hour+ casual loading + super
- Cardinia Cultural Centre (Pakenham)
About Us
As one of Victoria’s fastest‑growing municipalities, Cardinia Shire Council is an innovative and community‑focused organisation committed to delivering high‑quality services for our residents. We’re driven by curiosity, continuous improvement, and a genuine passion for creating a thriving, connected, and sustainable place to live and work.
We’re invested in our people and champion a culture where diverse perspectives are valued, learning is encouraged, and your contribution has real impact. If you’re motivated, community‑minded, and looking to build a meaningful career in local government, you’ll find opportunity and purpose here at Cardinia
About the opportunity
Join the vibrant team at Cardinia Cultural Centre as a Casual Front of House Supervisor. You'll play a key role in ensuring smooth and efficient venue operations while providing exceptional customer service.
You will make an impact by
- Supervising the duties of casual ushers.
- Providing customer service at Box Office and by telephone and email.
- Handling cash transactions efficiently.
- Supporting venue operations, including room access, event ushering, and signage placement.
- Overseeing general security, including opening and closing the facility.
- Monitoring events and providing help to clients on an ad hoc base
- Act as a Warden/Chief Warden of the Cultural Centre in the event of an emergency
What you will bring
- Proven experience for overseeing venue operations during your rostered shifts, coordinating staff, delivering excellent customer service, and ensuring the venue is safe, welcoming, and operating efficiently.
- You will be comfortable working autonomously, including evenings and weekends, and have the confidence to make informed decisions when required.
- Demonstrated experience in Front of House operations, event delivery, venue operations, function set-up, or a similar customer service environment.
- Excellent customer service and interpersonal skills, with the ability to engage professionally and positively with patrons, performers, hirers, staff, and stakeholders.
- Experience supervising, guiding, and supporting staff, with a collaborative approach to teamwork and event delivery.
- Strong organisational, administrative, and time management skills, with the ability to prioritise tasks, meet deadlines, and work effectively in a fast-paced environment.
- Proven ability to complete work accurately and efficiently while maintaining high standards of service.
- Experience in cash handling and the operation of cash register/EFTPOS systems.
- Intermediate proficiency in Microsoft Outlook, Word, and Excel, with the ability to learn and use specialist venue management software.
- Understanding of safe manual handling practices and a commitment to maintaining a safe workplace.
- A reliable, punctual, and flexible work ethic, including the ability to work a rotating roster across early mornings, evenings, weekends, and public holidays.
- A proactive, adaptable, and customer-focused approach, with a commitment to providing a safe, welcoming, and enjoyable experience for all visitors.
- Current First Aid Certificate.
- Current Victorian Working with Children Check (WWCC).
- Current Driver's Licence (desirable).
Why work with us
- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
- Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close, 1st October 2026
- For further information regarding the role Anna Reid, Coordinator Arts & Creative Industries on 03 5943 4538 or refer to the position description or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
