$124,002 - $146,298 + super + ADO Hybrid work model, Officer and Pakenham location Play a critical role in shaping the future of Council’s service delivery. Together, Different Future  As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.  We’re looking for people who dream big and want to be part of creating meaningful change in our community.  About the opportunity This newly created role is a unique opportunity to lead and enhance Council’s strategic service planning and continuous improvement initiatives for a two-year period. You will play a pivotal role in driving evidence-based decision-making and fostering a culture of performance and innovation.  You will make an impact by Leading and coordinating the delivery of Council’s service review program in alignment with strategic priorities. Conducting comprehensive end-to-end service reviews, including project scoping, stakeholder engagement, and quality assurance. Preparing high-quality reports, presentations, and business cases for senior leadership and Council. Partnering with Corporate Services business units to align service reviews with broader corporate planning processes. Driving continuous improvement and sector-alignment of Council’s service review methodology. What you will bring Demonstrated expertise in service planning, strategic analysis, project management, or business improvement within a complex organisational or public sector environment, ideally in local government. Proven ability to lead and deliver high-impact projects involving multifaceted stakeholder groups, with a strong grasp of project management and financial acumen. Demonstrated experience in engaging, influencing, and building partnerships with stakeholders at all levels—across internal business units, Executive Sponsors, governance bodies, and external consultants. Ability to prepare and present high-quality reports and business cases. Expertise in service review methodology and delivery. Strong analytical and problem-solving skills. A commitment to fostering a culture of performance, innovation, and strategic alignment. Why work with us  Activity based and hybrid work model.  Opportunities to work on innovative and impactful initiatives that make a real difference to the community.  Professional development opportunities, including training and education programs, and leadership development initiatives.  A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.  A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.  Discover these benefits and how we support and value our employees throughout their career journey.  Click here.  To apply   Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.  Applications close, 23rd July 2025For further information regarding the role please speak to Owen Hardidge, Manager Business Transformation and Customer on 5943 4327 or refer to the position description.  Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.  All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check. You must have valid Australian Working Rights to be considered for this role.  Position Description AUD Officer 3809

Service Review Coordinator

$124,002 - $146,298 + super + ADO
Hybrid work model, Officer and Pakenham location
Play a critical role in shaping the future of Council’s service delivery.

Together, Different Future 

As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future. 

We’re looking for people who dream big and want to be part of creating meaningful change in our community. 

About the opportunity

This newly created role is a unique opportunity to lead and enhance Council’s strategic service planning and continuous improvement initiatives for a two-year period. You will play a pivotal role in driving evidence-based decision-making and fostering a culture of performance and innovation.

 You will make an impact by

Leading and coordinating the delivery of Council’s service review program in alignment with strategic priorities.
Conducting comprehensive end-to-end service reviews, including project scoping, stakeholder engagement, and quality assurance.
Preparing high-quality reports, presentations, and business cases for senior leadership and Council.
Partnering with Corporate Services business units to align service reviews with broader corporate planning processes.
Driving continuous improvement and sector-alignment of Council’s service review methodology.

What you will bring

Demonstrated expertise in service planning, strategic analysis, project management, or business improvement within a complex organisational or public sector environment, ideally in local government.
Proven ability to lead and deliver high-impact projects involving multifaceted stakeholder groups, with a strong grasp of project management and financial acumen.
Demonstrated experience in engaging, influencing, and building partnerships with stakeholders at all levels—across internal business units, Executive Sponsors, governance bodies, and external consultants.
Ability to prepare and present high-quality reports and business cases.
Expertise in service review methodology and delivery.
Strong analytical and problem-solving skills.
A commitment to fostering a culture of performance, innovation, and strategic alignment.

Why work with us 

Activity based and hybrid work model. 
Opportunities to work on innovative and impactful initiatives that make a real difference to the community. 
Professional development opportunities, including training and education programs, and leadership development initiatives. 
A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community. 
A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.

Discover these benefits and how we support and value our employees throughout their career journey.  Click here. 

To apply 

 Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role. 
Applications close, 23rd July 2025
For further information regarding the role please speak to Owen Hardidge, Manager Business Transformation and Customer on 5943 4327 or refer to the position description.

Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624. 

All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.

You must have valid Australian Working Rights to be considered for this role. 

Position Description

Application Successful

Service Review Coordinator

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