2 x positions available 9 Day Fortnight (72 hours per fortnight) and6 Day Fortnight (48 hours per fortnight)Band 4, salary from $64,036 pro rata ($32.40 per hour) plus superHybrid work model, Officer locationGreat stepping stone into local governmentAbout the roleThe Customer Support Team at Cardinia Shire Council prides themselves on taking personal responsibility and accountability for the service we deliver daily to our customers and residents.The team is not just a standard Customer Service team. We take pride in the way we support each other, our customers and the community. No two days are the same and we aren't doing the job right if we aren't having fun.This role is not just a standard Customer Service role. You are required to be proactive and think outside the box. The ability to multitask will be vital as you deliver solutions in an efficient and friendly manner over the phone, email, online and face to face.About youWe are looking for individuals who are passionate about excellence in customer service and have a knack for solving problems by thinking outside the box.You don't need to be an expert in Council operations. If you can relate and talk to people from all walks of life, have a strong willingness to learn and a can do attitude then we want you to apply. You will be given training on systems and services, a team mentor to help you learn the ropes, ongoing coaching and development and the opportunity to start or further your career in local government.About us Cardinia Shire Council is a dynamic and progressive organisation. We pride ourselves on our diversity and investment in our staff. Everything we do is underpinned by our Together, Different and for the Future approach, embracing collaboration and innovation across teams, with other agencies, and our community. We seek people with diverse experience and background, then provide you with the tools for career success. You will have access to targeted training through our learning and development programs to enable you to achieve your professional goals and excel in your role. We offer opportunities to work flexibly, balancing your work goals with your life goals. We offer a wide range of staff benefits, including discounted gym memberships and health insurance, annual leave loading and access to our comprehensive health and well-being program. To applyTo apply for this position please complete the online application form, including your resume and cover letter.Include a cover letter! We want to get to know you and why you want to join the team. Think outside the box! To access the position description please visit https://careers.cardinia.vic.gov.au/our-jobs/ please note you will need to scroll to the bottom of the advertised position to access the PD.Applications close: Friday 8th July at 6:00PM If you have any questions, please contact 1300 787 624 (ask for a member from the recruitment team)Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application. 1300 787 624Cardinia Shire Council is committed to being a Child Safe organisation and has zero tolerance for child abuse, gender inequality, racism, violence against women and family violence.All successful applicants will be required to undertake a National Police Check, pre-employment medical and obtain or hold a valid Working with Children Check.You must have valid Australia Working Rights to be considered for this rolePD Customer Support Officer AUD Officer 3809